Professor Anderson's Courses

BA 380N - Dallas (Fall 2011)

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The Class

• Final Exam in online on Blackboard under Assignments as of Saturday, Dec. 3rd!!!
  • Exam is due at 7:00 am on Thursday, December 8. See submission details on Blackboard.
• Syllabus Fall 2011 (rev. August 8, 2011)
• Annotated Slides
  • If you want to read a note on queueing theory, click here.
• Homework & Solutions
  • For homework #5, you'll need to download a revision of the CSP case, which is available here.
  • Z-charts are available here.
• Readings (E-versions on Blackboard)
  • Some Important Formula & Other Miscellany (e.g. Z-charts)
• Examples
  • Addam, Rob, and Sue Example

The links/references below are for those interested in background information on various topics related to this class:

• 6-Sigma Handbook by Thomas Pyzdek
• Lean Six-Sigma Pocket Toolbook by Michael George
• Lean management applied to Starbuck's (WSJ) 

Some articles on outsourcing, innovation, and--no kidding--insurgencies by your professor:

• Introductory Excerpt from The Innovation Butterfly (Anderson & Joglekar)
• Managing Outsourced Product Development (SC Integrators) from Production & Ops. Mgt. (Parker & Anderson)
• Outsourcing Traps from Systems Thinker (Anderson & Anderson)  
• Modeling Insurgencies from Strategic Insights (Anderson)