Professor Anderson's Courses

BA 380N - Dallas (Fall 2010)

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Syllabus Fall 2010 (rev. August 24, 2010)

Slide Handouts & Annotated Slides

Homework & Solutions

Some Important Formula & Other Miscellany (e.g. Z-charts)

Examples

• Addam, Rob, and Sue Example
• Fall 2009 Midterm (Fall 2010 class, ignore question 4 for Quiz I)

The links/references below are for those interested in background information on various topics related to this class:

6-Sigma Handbook by Thomas Pyzdek

Lean Six-Sigma Pocket Toolbook by Michael George

Lean management applied to Starbuck's (WSJ) 

• This article has a nice example of using lean thinking to improve services including some of the debate about it turning workers into robots as well as how a reduced flowtime can drive more traffic.  Much thanks to Brandie Warren for this article.

Managing Outsourced Product Development (SC Integrators) from Production & Ops. Mgt. (Parker & Anderson)

Outsourcing Traps from Systems Thinker (Anderson & Anderson)  

Modeling Insurgencies from Strategic Insights (Anderson)